Refund & Cancellation Policy

1. External Affiliate Retailer Purchases

When you purchase products via affiliate links leading to third-party retailers (e.g. Amazon India, Flipkart, Myntra, Nykaa), the transaction occurs on the external retailer's platform.

Returns, cancellations, replacements, and refunds for external affiliate purchases are governed entirely by the external retailer's customer return policy. BuyWise AI does not process payments or issue refunds for external affiliate transactions.

2. BuyWise Partner Marketplace Orders

For items purchased directly from verified partner sellers on the BuyWise Partners Marketplace:

• 7-Day Return Guarantee: Eligible fashion, saree, and jewellery products can be returned or exchanged within 7 days of delivery.
• Cancellation Window: Orders can be cancelled free of charge prior to the status changing to SHIPPED.
• Refund Timeline: Approved refunds are credited to the customer's original payment source within 5 to 7 business days following partner merchant inspection.